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Critical Facilities Manager (Colocation / Facilities Management)- Chicago, IL

Company: T5 Data Centers
Title: Critical Facilities Manager (Colocation / Facilities Management)
Location: Chicago, IL
Job Number: 2017 –T5FM038 – SC1CFM

**This position is expected to begin 1Q/2Q 2018 in DuPage County, IL**

Job Description:

Critical Facilities Manager 

The Critical Facilities Manager (CFM) is responsible for all aspects of data center and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. They will create an unwavering attitude and commitment to of safety and reliability within the Data Center as they work with the Director in building a team of Critical Facilities Technicians (CFTs) and outside contractors capable of achieving the goal of 100% availability. The DCM will understand and be able to train staff on colocation data center environments to include planning, installation, maintenance, and testing of customer equipment, structured cabling, cross-connects, and all other remote hands functions to meet the customer needs. Responsibilities will include, but are not limited to:

Responsibilities: 

    • Assist the Director in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
    • Assist the Director in building a staff of CFTs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for T5’s customers
    • Manage power and cooling capacity and monitor environmental conditions within the data halls
    • On-call 24×7 to respond to all data center emergencies
    • Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
    • Knowledge and understanding of raised floor data center planning, with the ability to train others to include, but not limited to: installation of cage, cabinet, ladder rack, and fiber tray, structured cabling and wire management, rack and stack of customer equipment, cross-connects, circuit testing and troubleshooting, power distribution design and layout, capacity planning, and all other remote hands functions to meet the customer’s needs
    • Manage the customer relationship and act as a primary point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing
    • Manage the onboarding of new customers by working closely with the T5D and T5FM teams to ensure a seamless transition to operations with a goal of 100% compliance with all T5 standards, policies, and lease expectations
    • Assist the Director in overseeing day-to-day facilities support and operations staff
    • Plan and schedule all preventative maintenance (PM)
    • Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
    • Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
    • Review results from PM inspections and provide guidance addressing issues
    • Manage oversight from PM inspections and provide guidance on how to address issues
    • Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
    • Ensure that T5FM standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
    • Oversee accuracy and completeness of the CMMS, produce operational reports as needed
    • Enforce strict adherence to customer SLAs and change control activities
    • Assist as-requested with the development and enforcement of Data Center standards and policies
    • Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
    • Assist with managing client relationship and growing the business at assigned site
    • Assist and plan with clients on facilities issues and resolutions
    • Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
    • Assist the Director in managing site safety and environmental compliance
    • Assist the Director in performing resource planning, cost estimation, and budget development
    • Assist in managing the facilities budget
    • Assist Director with managing facilities support and operations staff
    • In the absence of the Director, assume a leadership role with limited authority
    • Assist with site-tours for current and future customers as-required
    • Assist with coordination with all other groups (development, marketing, etc.) as needed
    • Manage CFT work-schedules and assignments
    • Manage special projects as assigned
    • Adhere to all federal and local safety laws
    • Complete other such duties consistent with your role as you may be assigned by T5FM management

    Education and Experience:

    • Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent
    • 3-5 + years’ experience in mission critical environments, required
    • Minimum 1-year direct management of non-exempt shift based employees, required
    • Minimum 1-year experience in a colocation data center environment, preferred
    • Experience establishing a new colocation data center or data hall, preferred
    • Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

To apply or for more details, email us at jobs@t5datacenters.com.

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